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Last Modified:
21/12/2020 12:21 PM
Distance/Off-premises selling (i.e. via internet, door to door)
Transactions subject to the rules below are sales and service contracts to consumers when you
don't meet your customer face-to-face
; e.g. contractual agreements by internet, telephone (with or without human interaction), email, fax or standard letter and contracts when you conclude a contract with customers
outside your usual business premises
.
Transactions in relation to the
following topics are not covered
by the relevant Law:
social & healthcare services;
gambling;
financial, insurance & investment products;
real estate and rental accommodation (residential);
package travel, timeshare and certain holiday services that are subject to specific rules;
passenger transport (apart from some specific rules );
contracts established by certain public office-holders, such as notaries;
food & drink supplied by regular delivery to a customer's home or workplace;
products sold in vending machines.
Your obligations
You should:
provide specific
information to your customers
, in a clear and understandable manner before concluding the contract
confirm the contract in writing
as soon as possible
give your customers the
right to withdraw
from the contract
deliver the goods
without undue delay
you must meet other
specific obligations
Note/Source:
Part of the texts included in this section, come from EU’s site: “
Your Europe
".
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