Republic of Cyprus
Consumer Protection Service

Information for Consumers

Αlternative Dispute Resolution (ADR)

The purpose of the relevant Law is to ensure that consumers and traders can, on a voluntary basis, resolve possible disputes between them by independent, impartial, transparent, effective, fast and fair alternative dispute resolution procedure. The participation in this procedure does not prevent the parties from exercising their rights of access to the judicial system.

Legislation applies to procedures for the out-of-court resolution of domestic and cross border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in Cyprus and a consumer resident in Cyprus or in any other Member State, through the intervention of an ADR entity.

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Note/Source: Part of the texts included in this section, come from EU’s site: “Your Europe".

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