Mission

The Consumer Protection Service constitutes one of the divisions of the Ministry of Energy, Commerce and Industry.

Our mission is to pursue a high level of protection for consumers in today's highly competitive and fast paced market.


Main goals:
We aim at the most effective protection of consumers’ safety and economic interests, as well as the development of a legal framework that will ensure conditions of fair competition in the market.

In addition, we pursue to:

• improve consumers’ welfare in terms of price, choice, quality, diversity, affordability and safety.
• empower consumers through better access to accurate information.
• enhance consumers’ confidence, arising from better market transparency and effective protection of their rights.

• the existence of a sound legal framework for the protection of the consumers.
• the effective carrying out of inspections and market surveillance and law enforcement.
• the provision of education and information to consumers and the business community.
• the integration of consumer protection issues into other policy areas, such as education.
• the increased collaboration and contact with the civil society and especially the Cyprus consumers’ organisations.
• the establishment of close collaboration with respective EU units and institutions.
• the participation in EU programs that promote innovative measures regarding consumers’ protection and information.