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In brief, legislation protects consumers against unfair commercial practices, whether misleading or aggressive.
- Misleading practices: A practice is misleading if it contains false or untrue information or is likely to deceive the average consumer, even though the information given may be correct, and is likely to cause him/her to take a transactional decision he would not have taken otherwise. Misleading practices may arise either through action (giving false information) or omission (leaving out important information)
- Aggressive practices: A practice is aggressive if it aims to bully you into buying. Consumers’ transactional decisions must be made freely. They cannot be taken following the use of harassment, coercion or undue influence.
Please click on "Next" if –after considering the above- you believe that unfair commercial practices have been engaged into by a specific trader.
Should you need any clarifications or guidance, please contact the Consumer Helpline at 1429.
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