Consumer Protection Service

File a Complaint - Consumer credit and loans



Before you sign any credit contract, the credit provider has to give you a standard document called the European Standardised Information Sheet (ESIS). This is designed to give you the best possible overview of the terms and conditions of any credit contract you consider. It includes:
  • the main features of the contract
  • the amount of credit and its cost
  • the Annual Percentage Rate (APR; a single figure representing the total cost of the credit: interest, commission, taxes and any other kinds of fees)
  • the number, frequency and size of all your payments
  • a note on important legal aspects.

This allows you to compare offers from different credit providers and select the one that suits you best. If you haven't received this form from your credit provider, you can request it.


Should you need any clarifications or guidance, please contact the Consumer Helpline at 1429.