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In brief, you have the following rights:
- Whether you bought the goods in a shop or online, under EU rules you always have the right to a minimum two-year guarantee period at no cost.
- If an item you bought anywhere in the EU turns out to be faulty or does not look or work as advertised, the seller must repair or replace it free of charge or give you a full refund or reduction in price.
- The two-year guarantee period starts as soon as you receive your goods.
- Within six months from receipt of the goods, you just need to show the trader that they are faulty or not as advertised. But, after six months in most EU countries you also need to prove yourself that the defect already existed on receipt of the goods, for example, by showing that the defect is due to the poor quality of materials used.
- Second–hand goods that you buy from a trader are also covered by the minimum one-year guarantee.
Please click on "Next" if –after considering the above- you still believe that the trader has failed to respect your rights.
Should you need any clarifications or guidance, please contact the Consumer Helpline at 1429.
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